FAQ

frequently
asked questions

Who can go to allcove?

allcove centers welcome young people ages 12 to 25 with mild to moderate needs looking for support with any of the following:

  • You need help with a health issue.
  • You’re going through something difficult.
  • You’re feeling sad, worried, stressed or helpless.
  • You’re concerned about alcohol, vaping or drug use.
  • You’re worried about a family member or friend.
  • You want someone to talk to about relationships, sexuality or sexual health.
  • You need advice about school, college or your studies.
  • You want support with your career or job search.
  • You just need space to reflect.
 
What can I expect when I come into a center? 

When you enter allcove, you will be greeted by one of our friendly staff and given a tablet to check in. On the tablet, you will be able to check in for drop-in services, an appointment you have that day, or just decide to tour the space. If you have any questions about the registration process, feel free to come up to the desk and we can answer those questions for you. And if you want a confidential space to ask your questions, we can also provide that. 

 
What happens at my first appointment? 

Depending on which services you would like to access, you may be asked to complete a questionnaire or one of our team members will ask you some questions to see what’s happening in your life. You will work together to come up with a plan that is catered to your needs.

 
How much will an appointment cost? Do you bill insurance?

Services at allcove are free or low cost. We will always confirm this before the appointment is made. allcove services are currently not billed to insurance providers.

 
Do I need a referral or to bring a parent or guardian?

You do not need a referral for any services at allcove. Anyone 12 to 25 years old can come in to an allcove center independently to learn more about the services we offer and how to access them. We can help explain which services require guardian consent and which do not. Although we encourage the involvement of supportive family members, the majority of services provided at allcove do not require consent of parents or guardians.

 
Will my visit be confidential? 

Anything you share with an allcove team member is confidential and will not be passed on to someone else without your permission—unless we are concerned about your safety or the safety of someone else: 

  • If you are at risk of harming yourself of someone else.
  • If you are at risk of being harmed by others.
  • If you are under 19 years old and experiencing physical, sexual, or emotional abuse or neglect.
  • If you have committed a serious crime. In these cases we will provide only necessary information to appropriate services or support people. 
  • If we receive information regarding specific reportable communicable or infectious diseases and need to notify the Center for Disease Control and Public Health Protection. 
 
Will I need my parents’ permission?

We encourage you to involve supportive family members in the care you receive through allcove but also respect your right to privacy and confidentiality and want to ensure you feel safe and secure accessing our services. We will only communicate with your parent or caregiver with your permission or to the extent required by state law.  

 
Do I need an appointment?

You can contact your local allcove center to schedule an appointment or you can stop by during “drop in hours” to check out our space, talk to someone on the team, or make an appointment with reception to come back to talk with the right service provider for your needs. 

 
How many times can I come to allcove?

allcove is designed to be a short-term service focused on prevention and early intervention. Some people come once, some come four or ten times. allcove team members can help you figure out how many visits would benefit you and offer referrals to other providers when needed for longer term support. 

 
How does allcove provide care? 

allcove provides team-based health and social services for young people aged 12 to 25. Centers are operated by a lead agency alongside other community agencies that provide staff and services.

This team may include:

  • Mental health professionals, physical health professionals, nurses, substance use clinicians, counselors, supported education and employment specialists, peer support specialists and medical office assistants. 
  • The team is made up of service providers from the lead agency and other contractors. Your center team is created based on the services you decide to access at allcove. Depending on your needs and goals, your care team could include members from one, some or all of the different providers that make up the allcove center team.
 
How are allcove centers managing in the midst of the COVID-19 pandemic? 

All allcove staff are required to wear masks. Anyone who enters an allcove centers must also wear a mask. Please see the receptionist desk, if you forgot your mask. Hand disinfectant is also available at the receptionist’s desk and throughout the center. 

In addition, we have made adaptions to the space layout throughout the centers to help accommodate social distancing. 

find out about the services you might find at an allcove center