Terms of Use

Terms of Use

Effective June 22, 2021

 

These Terms of Use (these “Terms”) set forth the terms and conditions upon which The Board of Trustees of the Leland Stanford Junior University on behalf of its School of Medicine (“Stanford”, “we”, “our”, or “us”) offers you access to the allcove.org website (the “Site”). Stanford provides the contents of the Site only for purposes of providing general educational information about the ALLCOVE program and ALLCOVE centers, which are operated by third parties and not Stanford. Stanford is independent of the ALLCOVE centers and the Site is not intended to be a substitute for an ALLCOVE center or the clinical or therapeutic services or the advice of an appropriately qualified and licensed physician or other healthcare provider regarding diagnosis or treatment.

Please read these Terms carefully before you use the Site as they are a legal agreement between you and Stanford once they are accepted. By accessing or using the Site, you accept and agree to be bound by these Terms, including the mandatory arbitration provision and class action waiver below. If you do not agree with any portion of these Terms, including the mandatory arbitration and class action waiver provisions, then do not use the Site.

IMPORTANT NOTICE REGARDING ARBITRATION–NOTE THAT THESE TERMS CONTAIN A MANDATORY ARBITRATION PROVISION AND CLASS ACTION WAIVER THAT REQUIRES THE USE OF ARBITRATION ON AN INDIVIDUAL BASIS AND LIMITS THE REMEDIES AVAILABLE TO YOU IN THE EVENT OF CERTAIN DISPUTES.

Please also review our Privacy Policy at https://allcove.org/privacy-policy to learn about our information collection, use, and privacy practices associated with the Site.

User Age and Eligibility

If you are under 18 years old or otherwise have not attained the age of majority in your state of residence, you must have your parent’s or other legal representative’s permission to use the Site. If you are a parent or legal guardian, and you allow your child to use the Site, then these Terms apply to you and you are responsible for your child’s activity on the Site.

You represent and warrant that (i) you are resident of and located in the U.S.; and (ii) you are not listed on any U.S. Government list of prohibited or restricted parties.

Your Permission to Use the Site

Stanford grants you limited personal permission to access and use the Site in accordance with these Terms. You agree not to transmit content or information that you do not have the right to transmit or that infringes the right of any party, and you agree to use the Site in compliance with all applicable laws.

Your permission to use the Site is limited in a number of ways. You may only use the information and material from the Site for your own personal use. Any commercial use, such as selling content, creating course packs, or posting information elsewhere, is prohibited. Your permission terminates immediately, without any further action by Stanford, if you breach these Terms. You may not transfer or assign your permission to any other party.

Proprietary Rights

You understand that the Site may be subject to patent, copyright, trademark or other intellectual property protection and that the ownership of trademarks, software and other intellectual property related to the Site, as well as the goodwill associated therewith, remains with Stanford or its licensors. You agree that any improvements or other changes to the Site itself are the sole property of Stanford.

Stanford is the owner or licensee of all rights in the Site, its content, software, and related services. You have no right to such content, software or services if not expressly granted in these Terms. “Stanford” and related logos and marks are owned by Stanford. All other trademarks appearing on the Site are the marks of their respective owners. The State of California’s Mental Health Oversight and Accountability Commission owns the “ALLCOVE” and related trademarks and licenses them to Stanford and the ALLCOVE centers. No right, title or interest in any of those trademarks is granted you in these Terms.

Links to Other Sites / Third Party Content

The Site may contain links to websites and content owned, maintained or operated by third parties, including, without limitation, third parties that operate ALLCOVE centers and third parties that operate crisis help services.  Stanford is providing these links to you only as a convenience.  The Sites may include hyperlinks to websites maintained or controlled by others. Stanford is not responsible for and does not routinely screen, approve, review or endorse the contents of or use of any of the products or services that may be offered at these websites. The inclusion of any link does not imply that Stanford endorses any third-party website, content or third-party company or product.  You acknowledge that Stanford does not have any control over the content of such third-party websites and assumes no responsibility whatsoever for the functionality of such websites or for the accuracy, integrity, quality, legality, usefulness or safety of any information presented at such other websites.  We have no obligation to monitor third party content, and we may, in our sole discretion, block or disable access to any third party content (in whole or part) via the Site at any time.  You should take precautions when downloading files from all websites to protect your computer from viruses and other destructive programs.  If you decide to access other organizations’ websites, you do so at your own risk.

The allcove.org Site includes webpages (“Subpages”) for each ALLCOVE center owned and operated by a third party. Each ALLCOVE center determines the content of its center’s Subpage. Stanford is not responsible for and does not routinely screen, approve, review or endorse the contents of or use of any of the Subpages. You acknowledge that Stanford assumes no responsibility whatsoever for the content of the Subpages or for the accuracy, integrity, quality, legality, usefulness or safety of any information presented on such Subpages.  We have no obligation to monitor Subpage content, and we may, in our sole discretion, block or disable access to any Subpage content (in whole or part) at any time. 

Disclaimer of Warranties

The ALLCOVE centers are operated by third parties that are independent of Stanford. Stanford only provides the content of the Site. Stanford, Stanford Health Care and Stanford Medicine do not operate the ALLCOVE centers. The ALLCOVE centers are responsible for the services provided at their respective centers. STANFORD DISCLAIMS ANY REPRESENTATION OR WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, WITH RESPECT TO ANY OF THE ALLCOVE CENTERS.

The contents of the Site are for informational purposes about the ALLCOVE program only. The Site is not intended to be a substitute for services of an ALLCOVE center or clinical or therapeutic services or the advice of an appropriately qualified and licensed physician or other healthcare provider regarding diagnosis or treatment. It is not intended to recommend the self-management of health problems or wellness. It is not intended to endorse or recommend any particular type of medical treatment or provider.

THE CONTENT OF THE SITE DOES NOT CONSTITUTE MEDICAL ADVICE, AND STANFORD DOES NOT REPRESENT, WARRANT, OR GUARANTEE THAT AN ALLCOVE CENTER, THE SITE OR ANY SUGGESTED ACTION WILL CURE, TREAT OR PREVENT ANY DISEASE OR HEALTH CONDITION. Should you have any healthcare related question, you should promptly call or consult a physician, therapist, counselor or other healthcare provider of your choice.

If you have a medical emergency, contact your healthcare provider, or dial 911 in the United States  immediately. If you are experiencing acute mental health distress and/or thoughts of suicide and/or homicide, please consult with an appropriate therapist or other healthcare practitioner as soon as possible.

THE SITE AND INFORMATION CONTAINED IN THE SITE ARE PROVIDED AS IS AND AS AVAILABLE. STANFORD MAKES NO, AND HEREBY DISCLAIMS ANY, REPRESENTATION OR WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF TITLE, NONINFRINGEMENT, MERCHANTABILITY AND FITNESS FOR A PARTICULAR USE OR PURPOSE. FURTHER, STANFORD DISCLAIMS ANY WARRANTY THAT THE SITE OR ANY COMPONENTS OF THE SITE WILL BE AVAILABLE AT ALL TIMES OR WILL OPERATE WITHOUT INTERRUPTION OR ERROR. STANFORD MAKES NO WARRANTY AS TO THE RELIABILITY, ACCURACY, TIMELINESS, USEFULNESS, ADEQUACY, COMPLETENESS OR SUITABILITY OF THE SITE OR INFORMATION PROVIDED THROUGH THE SITE. USE OF INFORMATION OBTAINED FROM OR THROUGH THE SITE IS AT YOUR OWN RISK.

Limitation of Liability

IN NO EVENT WILL STANFORD OR ANY OF OUR AFFILIATES OR RESPECTIVE OFFICERS, TRUSTEES, DIRECTORS, EMPLOYEES, STUDENTS, VOLUNTEERS, REPRESENTATIVES, AGENTS, OR CONTRACTORS BE LIABLE TO YOU (WHETHER UNDER CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, WARRANTY, OR ANY OTHER THEORY) FOR: (i) ANY INDIRECT, INCIDENTAL, EXEMPLARY, SPECIAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES, WHETHER FORESEEABLE OR UNFORESEEABLE (INCLUDING DEFAMATION, ERRORS, LOSS OF USE, DATA, OR INFORMATION OF ANY KIND) ARISING OUT OF OR RELATED TO THESE TERMS, YOUR USE OF OR INABILITY TO USE THE SITE, OR TO YOUR RELIANCE UPON INFORMATION OBTAINED FROM OR THROUGH THE SITE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH LOSS OR DAMAGES, OR (ii) DAMAGES ARISING OUT OF OR RELATING TO THESE TERMS EXCEEDING, IN THE AGGREGATE FOR ALL CLAIMS, ONE HUNDRED UNITED STATES DOLLARS ($100.00).

EACH PROVISION OF THESE TERMS THAT PROVIDES FOR A LIMITATION OF LIABILITY, DISCLAIMER OF WARRANTIES, OR EXCLUSION OF DAMAGES IS INTENDED TO AND DOES ALLOCATE THE RISKS BETWEEN YOU AND STANFORD. THIS ALLOCATION IS AN ESSENTIAL ELEMENT OF THE BASIS OF THE BARGAIN BETWEEN YOU AND STANFORD. EACH OF THESE PROVISIONS IS SEVERABLE AND INDEPENDENT OF ALL OTHER PROVISIONS OF THESE TERMS. THE LIMITATIONS IN THESE TERMS WILL APPLY EVEN IF ANY LIMITED REMEDY FAILS OF ITS ESSENTIAL PURPOSE.

EXCEPT TO EXTENT PROHIBITED BY APPLICABLE LAW, STANFORD’S LIABILITY TO YOU IS LIMITED AS SET FORTH IN THIS SECTION. BECAUSE SOME STATES OR COUNTRIES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL, INCIDENTAL, OR OTHER DAMAGES OR TOTAL LIABILITY, THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

Indemnification

In addition to any other indemnification obligations you may have, you will indemnify Stanford and our respective affiliates, trustees, officers, directors, employees, students, volunteers, representatives, agents, and contractors (collectively, “Indemnified Parties”) from and against any and all claims, actions, suits, demands, liabilities, damages, losses, penalties, interest, fines, costs, and expenses (including reasonable attorneys’ fees and legal costs) arising out of or related to: (i) your use of, your inability to use, or your reliance upon the Site or any of its components; or (ii) your violation of these Terms or any applicable law. You agree to provide Stanford and our other Indemnified Parties with such cooperation as we reasonably request related to any such claims, actions, suits, or demands.

Release

To the fullest extent permitted by applicable law, you, on behalf of yourself and your heirs, executors, administrators, legal representatives, and personal representatives, hereby release, waive, acquit and forever discharge Stanford from and against, and covenant not to sue Stanford for, all claims you have or may have arising out of or in any way related to these Terms. IF YOU ARE A CALIFORNIA RESIDENT, YOU HEREBY WAIVE YOUR RIGHTS UNDER CALIFORNIA CIVIL CODE 1542, WHICH STATES “A GENERAL RELEASE DOES NOT EXTEND TO CLAIMS WHICH THE CREDITOR DOES NOT KNOW OR SUSPECT TO EXIST IN HIS OR HER FAVOR AT THE TIME OF EXECUTING THE RELEASE, WHICH IF KNOWN BY HIM OR HER MUST HAVE MATERIALLY AFFECTED HIS OR HER SETTLEMENT WITH THE DEBTOR.”

Binding Arbitration

Please read the following Section carefully because it requires you to arbitrate certain disputes and claims with Stanford and limits the manner in which you can seek relief from us.

 

Except for any disputes, claims, suits, actions, causes of action, demands or proceedings (collectively, “Disputes”) in which you or Stanford seeks to bring an individual action in small claims court or seeks injunctive or other equitable relief for the alleged unlawful use of intellectual property, including, without limitation, copyrights, trademarks, trade names, logos, trade secrets or patents, you and Stanford agree (a) to waive your and Stanford’s respective rights to have any and all Disputes arising from or related to these Terms or the Site resolved in a court, and (b) to waive your and Stanford’s respective rights to a jury trial. Instead, you and Stanford agree to arbitrate Disputes through binding arbitration (which is the referral of a Dispute to one or more persons charged with reviewing the Dispute and making a final and binding determination to resolve it instead of having the Dispute decided by a judge or jury in court).

 

Waiver of Right to Participate in a Class Action.

 

By entering into these Terms, you and Stanford are each waiving the right to participate in a class or representative action.

 

Federal Arbitration Act.


You and
Stanford agree that these Terms affect interstate commerce and that the enforceability of this Section shall be both substantively and procedurally governed by and construed and enforced in accordance with the Federal Arbitration Act, 9 U.S.C. § 1 et seq. (the “FAA”), to the maximum extent permitted by applicable law.

 

Notice; Informal Dispute Resolution.


You and
Stanford agree that each party will notify the other party or parties in writing of any arbitrable or small claims Dispute within thirty (30) days of the date it arises, so that the parties can attempt in good faith to resolve the Dispute informally. Notice to Stanford shall be sent by certified mail or courier to Counsel for the School of Medicine, Office of General Counsel, Stanford University, 450 Serra Mall, Building 170, 3rd Floor, P.O. Box 20386, Stanford, CA 94305-2038, with a copy to Dr. Steven Adelsheim, Department of Psychiatry and Behavioral Sciences, Stanford University, 401 Quarry Road, Stanford, CA 94305. Your notice must include (a) your name, postal address, telephone number and/or mobile phone number, and an email address at which you can be contacted, (b) a description in reasonable detail of the nature or basis of the Dispute, and (c) the specific relief that you are seeking. Our notice to you will be sent in accordance with the Section titled “Notices” below, and will include (x) our name, postal address, telephone number and an email address at which we can be contacted with respect to the Dispute, (y) a description in reasonable detail of the nature or basis of the Dispute, and (z) the specific relief that we are seeking. If you and Stanford cannot agree how to resolve the Dispute within thirty (30) days after the date notice is received by the applicable party, then either you or Stanford may, as appropriate and in accordance with this Section, commence an arbitration proceeding or, to the extent specifically provided for in Section, file a claim in court.

 

Process.

Except for Disputes in which either you or Stanford seeks to bring an individual action in small claims court or seeks injunctive or other equitable relief for the alleged unlawful use of intellectual property, including, without limitation, copyrights, trademarks, trade names, logos, trade secrets or patents, you and Stanford agree that any Dispute must be commenced or filed by you or Stanford within one (1) year of the date the Dispute arose, otherwise the underlying claim is permanently barred (which means that you and Stanford will no longer have the right to assert such claim regarding the Dispute). You and Stanford agree that (a) any arbitration will occur (i) in Santa Clara County, California, (ii) in the county where you reside, or (iii) telephonically, (b) arbitration will be conducted confidentially by a single arbitrator in accordance with the American Arbitration Association’s (“AAA”) Consumer Arbitration Rules that are in effect at the time the arbitration is initiated, as modified by the terms set forth herein (“AAA Rules”), which are hereby incorporated by reference, and (c) that the seat of the arbitration shall be Palo Alto, California and that state or federal courts of the State of California and the United States, respectively, sitting in the Santa Clara County, California, have exclusive jurisdiction over any litigation in aid of arbitration and the enforcement of any arbitration awards. The parties shall attempt to agree on the single arbitrator to be appointed to resolve the dispute.  If the parties are unable to reach agreement within thirty (30) days after commencement of the arbitration with the AAA, the arbitrator selection process identified in the AAA Consumer Arbitration Rules shall apply.   You may also litigate a Dispute in the small claims court located in the county of your home address if the Dispute meets the requirements to be heard in small claims court and is located within the United States. Each party shall be responsible for its costs incurred in such arbitration, but the arbitrator shall not have the authority to re-allocate those costs in an award or otherwise. If you cannot afford to pay for the arbitration, you agree to provide us the option of paying the arbitrator before seeking to initiate any other form of dispute resolution, including litigation. As part of the arbitration, both you and Stanford will have the opportunity to reasonable discovery of non-privileged information that is relevant and material to the Dispute, including the ability to request from each other, and third parties, documents, information and testimony that is relevant and material to the Dispute.

 

Authority of Arbitrator.


As limited by the FAA, these Terms and the applicable AAA rules, the arbitrator will have (a) the exclusive authority and jurisdiction to make all procedural and substantive decisions regarding a Dispute, including the determination of whether a Dispute is arbitrable, and (b) the authority to grant any remedy that would otherwise be available in court; provided, however, that the arbitrator does not have the authority to conduct a class arbitration or a representative action, which is prohibited by these Terms. The arbitrator may only conduct an individual arbitration and may not consolidate more than one individual’s claims, preside over any type of class or representative proceeding or preside over any proceeding involving more than one individual. Notwithstanding any other provision of this Section, any and all issues relating to the scope, interpretation and enforceability of the class action waiver provisions contained in this Section, are to be decided only by a court of competent jurisdiction, and not by the arbitrator.

 

Rules of AAA.


The AAA Rules and additional information about the AAA are available on the AAA website.  By agreeing to be bound by these Terms, you either (a) acknowledge and agree that you have read and understand the AAA Rules, or (b) waive your opportunity to read the AAA Rules and any claim that the AAA Rules are unfair or should not apply for any reason.

 

Severability.

If any term, clause or provision of this Section is held invalid or unenforceable, it will be so held to the minimum extent required by law, and all other terms, clauses and provisions of this Section (Binding Arbitration) will remain valid and enforceable. Further, the waivers set forth in Section are severable from the other provisions of these Terms and will remain valid and enforceable, except as prohibited by applicable law.

Choice of Law/Forum Selection/International Use

The Site is hosted by Stanford or its subcontractor on computing resources located on the Stanford campus or elsewhere in the United States. You agree that any dispute arising out of or relating to these Terms, whether based in contract, tort, statutory or other law, will be governed by and construed in accordance with the laws of the State of California, United States of America, as such laws would apply to a contract fully negotiated, entered into, and performed in that state. You and Stanford each irrevocably agrees that any Dispute between the parties that is not subject to arbitration or cannot be heard in small claims court, shall be resolved on an individual basis exclusively in the state or federal courts located in Santa Clara County, California. You and Stanford each irrevocably consent to the personal jurisdiction of these courts and waives any and all objections to the exercise of jurisdiction by these courts and to this venue. Notwithstanding the foregoing, however, you and Stanford agree that Stanford may commence and maintain an action or proceeding seeking injunctive or other equitable relief in any court of competent jurisdiction. If any provision of these Terms is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavor to give effect to the parties’ intentions as reflected in the provision, and the other provisions of the Terms remain in full force and effect.

Because the Site may be accessible internationally, you agree to comply with all local statutes, rules, regulations and other laws including, without limitation, all laws, rules, and regulations in effect in the United States, and the country from which you access the Site. The information on the Site is not intended for distribution to, or use by, any person or entity in any jurisdiction or country where such distribution or use would be contrary to the laws of that jurisdiction or country or those of the United States, or which would subject Stanford to any registration requirement within such jurisdiction or country.

The official language of these Terms is English. Any translation of these Terms is done for local requirements and in the event of a conflict between the English and any non-English version, the English version of these Terms shall govern. To the extent permitted by applicable law, in the event of a dispute the parties confirm that they have requested that these Terms and all related documents be drafted in English.

Communication Preferences

By sending an email to info@allcove.org or otherwise using the Site, you consent to receive electronic notices and other communications from Stanford in connection with these Terms or your use of the Site by electronic mail, a general notice posted on the Site or other forms of communication.

You agree that any notices, agreements, disclosures, or other communications that we send to you electronically will satisfy any legal communication requirements, including, but not limited to, that such communications be in writing. You should maintain copies of electronic communications from us by printing a paper copy or saving an electronic copy.

You may give notice to Stanford at any time by letter delivered by first class postage prepaid U.S. mail or overnight courier to the following address:

Attention: Steven Adelsheim

Department of Psychiatry and Behavioral Sciences

Stanford University

401 Quarry Road

Stanford, CA 94305

 

You may sign up for a newsletter regarding the ALLCOVE program and related topics. If you sign up for the newsletter, you agree to receive the newsletter by electronic mail.

 

You may opt out of receiving marketing and other promotional emails at any time by following the unsubscribe instructions provided therein.

 

For more information about the purposes for which we may communicate with you, please review our Privacy Policy https://allcove.org/privacy-policy

Survival of Terms

Upon any termination, discontinuation or cancellation of the Site, the following Sections will survive: Proprietary Rights, Links to Other Sites/Third Party Content, Disclaimer of Warranties, Limitation of Liability, Indemnification, Release, Binding Arbitration, Choice of Law/Forum Selection/International Use, Notice, and Miscellaneous.

Miscellaneous

You may not assign or transfer your rights or obligations under these Terms in whole or in part to any third party without our consent.  These Terms shall bind and inure to the benefit of the parties to these Terms and their respective permitted successors and permitted assigns. We and you are independent contractors and are not partners, joint venturers, agents, employees or representatives of the other party.  These Terms constitute the entire agreement between you and Stanford regarding your use of the Site, other than any click-through or end user license agreement or written consents provided by us. The headings and captions used in these Terms are used for convenience only and are not to be considered in construing or interpreting these Terms.  If any part of these Terms is held to be unlawful, void or unenforceable, that part will be deemed severable and shall not affect the validity and enforceability of the remaining provisions. Stanford’s failure to enforce any provision of these Terms shall not be deemed a waiver of that or any other provision of these Terms.

Stanford will not be liable for failure or delay in performing its obligations if such failure or delay is due to a force majeure event or other circumstances beyond Stanford’s reasonable control, including acts of any governmental body, war, cyber war or attack, terrorism, insurrection, sabotage, embargo, fire, flood, severe weather, earthquake, tornado, hurricane, pandemic, labor disturbance, interruption of or delay in the internet or transportation, unavailability of third-party services, failure of third-party software or services, or inability to obtain raw materials, supplies, or power used in or equipment needed for provision of the Site or any other products or services contemplated by these Terms.

Changes to these Terms

Stanford may update these Terms from time to time for any reason in our sole discretion and without prior notice. We may notify you of changes to the Terms through email or other forms of communication. Even if we do not notify you, it is your obligation to check these Terms for changes regularly. Your continued use of the Site means that you accept and agree to the changes; provided that any such changes shall only apply to your use of the Site after the date of such change, unless you expressly accept retroactive application of such changes, via a click-through, signed agreement or otherwise. If you do not agree with the changes, immediately stop using the Site.

Questions

If you have any questions regarding the Site or these Terms, you may contact Stanford at info@allcove.org or Dr. Steven Adelsheim, Department of Psychiatry and Behavioral Sciences, Stanford University, 401 Quarry Road, Stanford, CA 94305. Stanford will respond to questions concerning the Site or these Terms, but does not provide medical or other healthcare advice. Should you have any healthcare related question, you should promptly call or consult a physician, therapist, counselor or other healthcare provider of your choice. Your questions are important to Stanford, but Stanford does not guarantee any response time.

Copyright Complaints

Stanford respects the intellectual property rights of others. If you believe your copyright has been violated on a Stanford site, please give notice as stated under Reporting of Alleged Copyright Infringement